Refund Policy

This Policy applies to Paid Services on ECLIPSION.NET: balance top-ups, Donate Coin, donate packs, Premium and other purchases. It is part of the User Agreement and does not limit the rights you have under mandatory law.

1. Payment and delivery

Payment is accepted online by the methods shown on the website. Top-ups are credited to the personal account balance, and shop purchases are delivered to the selected character. You can see the status of purchases and the balance history in your personal account.

2. When a service is rendered

A Paid Service is rendered when Donate Coin is credited to the account balance or the purchased item, pack or status is delivered to the character and available in the game. By paying, you agree that fulfilment starts immediately after payment.

3. When a refund is possible

an erroneous or duplicate payment;
the payment went through, but Donate Coin or the purchase did not arrive within 24 hours and support could not fix it;
less was credited than paid: at your choice we will credit the missing amount or refund the uncredited part;
other cases where a refund is required by law.

4. When a refund is not possible

Donate Coin has been spent, or the purchase has already been delivered to the character and used in the game;
you changed your mind or did not like game changes, balance or rates;
the account was blocked for breaking the User Agreement or the project rules;
the purchase was made on third-party resources rather than on ECLIPSION.NET.

5. How to request a refund

Write to Telegram @Eclipsion52 or create a ticket in your personal account. Include:

the account login and the e-mail linked to it;
the payment date and amount;
the payment method;
the transaction number or a screenshot of the payment confirmation.

Report erroneous and duplicate payments within 14 days of the payment. We may ask for additional information to verify it.

6. Review and payout

We reply within 5 business days. An approved refund is paid by the same method used for payment, minus payment system fees where permitted by law. Donate Coin and purchases credited for that payment are removed from the account.

7. Chargebacks

Please contact us first rather than your bank or payment system: most issues are solved faster directly. If a payment for an already rendered service is disputed through a bank, the account may be blocked until the matter is resolved.

8. Contacts

Support: Telegram @Eclipsion52, tickets in the personal account. Project news: t.me/Eclipsion_net.

Version of 21.10.2026